Frequently asked questions

What information is available under the My Health section?

“My Health” provides you with secure access to your medical history in Malaffi and allows you to be more engaged in managing your health.  

What is Malaffi? 

Malaffi, meaning ‘my file’ in Arabic, is the Abu Dhabi Health Information Exchange (HIE) platform. Malaffi connects all healthcare providers in the emirate allowing them to access and share your important medical records safely and securely. 

Instant access to your important health information allows your healthcare providers to make better informed clinical decisions, deliver a higher quality of care, and can be lifesaving, especially in emergencies. Malaffi allows for better coordination of your care, reduces the need to repeat procedures and tests, and the need for you to memorise your medical information or provide records from past visits. 

Through Sahatna, you can access your medical information, empowering you to be more engaged in managing your health alongside your doctor.  

Which type of medical information can I find under My Health?

Under “My Health” you can access the most important information from your medical history, recorded during your visits to the healthcare providers in Abu Dhabi. This includes: 

– Laboratory and microbiology result and radiology reports
– Allergies 
– Conditions 
– Medications 
– Procedures 
– Details about your doctor’s visits 
– Appointments 
– Immunisations   
– Clinical documents

Why am I not able to see the information from my previous visits?   

If information from your previous visits is not available, that might be due to several reasons:   

– The facility that you have previously visited is not located in the Emirate of Abu Dhabi   

– The facility that you have previously visited is not connected to Malaffi.   

– The facility system is not able to send all types of information from your visit. For example, you might see medication but not the laboratory results from the same visit.    ·        Your demographic details might have been entered incorrectly in the system of some of the providers you visited, which may prevent matching that record with your record in Malaffi. Therefore, you will not be able to see the data from the visit(s) to that provider.   

Some of the information in my file is not correct. How can I make sure it is corrected?   

Malaffi displays the information as recorded in the healthcare facility system you have visited and does not change the information in any way. To have this information changed, get in touch with the facility where this information was initially recorded.   

When can I expect my new laboratory results to be available in the My Health section?

There may be a delay in the display of your results. Please note that you will get an automated notification when results are available. Please always speak with your care team about when your results will be made available or if you have any other related questions.   

Who can help me understand my file’s medical terminology and information?   

The medical information in Malaffi is displayed as recorded by the healthcare professionals in their systems connected to Malaffi and is not changed in any way. That means that the information might not be easy for you to understand. Your physician or nurse will be able to explain this information in the best way.   

What should I do if I see information not related to me?  

Please contact us at sahatna@doh.gov.ae.

How can I contact Malaffi?  

For any questions related to Malaffi, please contact us at sahatna@doh.gov.ae.

What is the My Prescriptions functionality?

The My Prescriptions functionality allows you to securely and conveniently access the digital version of your medication prescriptions (E-Prescription) in Sahatna.

Why can’t I view all my prescriptions?

You will only see E-Prescriptions from healthcare facilities currently connected to Malaffi and sending electronic prescriptions. We are working to connect all Abu Dhabi healthcare providers to send electronic prescriptions, so that you will ultimately have access to all your prescriptions.

Can I print and use the E-Prescription to claim medications from the pharmacy?

No, the E-Prescription is available for your information only. It cannot be used for medication dispensing. Please reach out to your doctor or nurse if you have any questions.

Can I view the E-Prescriptions for my Dependent?

Yes, you can view the prescriptions for your dependents linked to your Sahatna profile. You can add your dependents at any time by navigation to the Profile page and tapping on “My Dependents”.

Who can book appointments?

As a registered Sahatna user, you can book appointments for yourself and your added dependents. To book an appointment, you must be a resident of the UAE. 

How do I book an appointment? 

Booking appointments with Sahatna is very convenient. We offer an intuitive search feature to find doctors based on your specific criteria. Once you’ve narrowed your search, you can view available appointment slots and book an appointment directly. 

Can I see the doctor’s profile before I book an appointment? 

Yes, select the “View full profile” link to view the doctor’s profile before booking an appointment. This link is available on the “Book an Appointment” page.  

Can I create a list of my favorite physicians?

Yes, you can add a physician to your favorite physicians list. On the “Book an Appointment” page, select the Heart icon.

Can I reschedule an appointment? 

Yes, you can reschedule an appointment if the physician has available slots. Follow the below steps:-

– Under “My Appointments” select “View All”
– You will see your upcoming, past, and cancelled appointments. 
– You can re-schedule the appointment from the upcoming appointments tab. 

Can I search for doctors based on their gender?  

Yes, Sahatna provides a comprehensive search and filter criteria. View the filter settings and select female or male from the criteria.   

Can I search for a doctor based on the doctor’s spoken language? 

Yes, Sahatna provides a comprehensive search and filter criteria. View the filter settings and select a language from the list of languages.  

Will I receive reminders for my appointments? 

You will receive reminders for your appointments by email and SMS, 24 hours and 1 hour before the appointment. 

Can I book an appointment at any time of the day? 

Yes, with Sahatna, you can book appointments 24/7, whenever is convenient for you.

How can I view my insurance details?

You can access your insurance details through one of the below options:

– Quick Actions: Navigate to the “My Insurance” icon on the home page Quick Actions.
– Profile Icon: On the home page, tap on the profile icon and select “My Insurance” that will display your insurance details.

What should I do if my insurance details displayed are inaccurate?

If you notice any inaccuracies in your displayed insurance details, we recommend reaching out to your insurance provider directly to update the information.

Can I access insurance details for my dependents as well?

Yes, you can view insurance details for your dependents if you have linked them to your Sahatna profile.

How do I add my insurance card to my wallet?

Below the insurance card, you’ll see an option that says, “Add to Apple or Google Wallet.” Tap this option, and a preview of your card will appear. Just press “Add” to save the card to your wallet.

Where can I locate my card after adding it to the wallet?

To easily find your card, simply you’re your “Apple Wallet” or “Google Wallet”

How can I add my dependents to my account?

You can navigate to “My Profile,” then go to the “My Dependent” section and select “Add family member” to add them.

Is there a limitation to adding dependents?

Yes, you can only add your legal dependents below the age of 18 as a dependent in Sahatna.

What documents are required to add my dependents?

To add your dependents, you only need your Emirates ID.

Can I manage multiple dependents under my account?

Yes, you can manage multiple dependents under your account. To view, edit or add a new dependent please go to “Profile” and select “My Dependents”.

How can I remove a dependent from my account?

To remove a dependent, select the Profile icon and find “My Dependents”. Select the dependent you want to unlink and select the Delete icon to remove the dependent.

What should I do if I see this error message “The family book number doesn’t match the Emirates ID”?

Try entering the correct Emirates ID of your legal dependent. If the issue still occurs, please visit ICP portal (https://smartservices.icp.gov.ae/echannels/web/client/default.html#/login) review and update your information Ministry of Interior and then try again to register your dependent.

What should I do if I see this error message “Your data does not match the sponsor information”? 

Try entering the correct Emirates ID of your legal dependent. If the issue still occurs, please visit ICP portal (https://smartservices.icp.gov.ae/echannels/ web/client/default.html#/login) review and update your information and then try again to register your dependent. 

What is AI Symptom Checker?

The AI Symptom Checker is a self-service tool for anyone wishing to learn more about their symptoms and find probable causes, get guidance on what to do next, or better prepare for their medical appointment.

What information do I need to provide for the AI Symptom Checker?

The AI Symptom Checker may ask for details such as the type and severity of symptoms and their duration.

Can I use the AI Symptom Checker for my family members?

Yes, you can use the AI Symptom Checker for your registered dependents.

What does the red flag next to a condition mean?

A red flag means a condition that should be treated as an emergency. If you think this condition accurately fits your symptoms, you should seek care immediately at an Emergency Department or urgently contact your family physician.

Can I save or share the results from the AI Symptom Checker?

No, you cannot save or share the results.

What is teleconsultation?

In Sahatna, teleconsultation services allow you to consult your doctor remotely, directly from the app using a video call.

How does teleconsultation work?

After you have scheduled your teleconsultation, the consultation will be conducted remotely through a video call.

What technology do I need for teleconsultation?

To have a teleconsultation call with your doctor, you will need a smartphone device with a camera, microphone and a stable internet connection.

Is a teleconsultation call secure and private?

Your privacy and security are our top priority. The teleconsultation calls through Sahatna are carried over an encrypted connection that protects your health information.

How do I schedule a teleconsultation appointment?

Step 1. Search for an appointment either with a Facility, Specialty or Physician.

Step 2. Select the Physician you want to book the consultation with.

Step 3. Select on the “Book an Appointment” button.

Step 4. Under the “Physician Profile”, from “Consultation Type”, select the icon to select a Teleconsultation.

Step 5. Select the Date and the available Time Slot.

Step 6. Select the Patient you wish to book an appointment (if you have previously linked your dependents).

Step 7. Accept the Terms and Conditions, choose if you consent for the videocall to be recorded and press Confirm.

Note: In case of overlapping or conflict of appointment please change date and time or specialty.

Are teleconsultation services covered by insurance?

Coverage for teleconsultation services varies. Please check with your insurance provider to understand your coverage.

What should I do to prepare for a teleconsultation?

To prepare for a teleconsultation, ensure you can join the call from a quiet and private space, test your device’s camera and microphone, have a list of your symptoms or questions ready, and be on time for the appointment.

What does “I Consent to the Recording” mean?

“I Consent to the Recording” means that you are giving your permission for the system to record the teleconsultation call.

Can the recording of a teleconsultation call be edited?

No, the recording cannot be edited. Who can access these recordings of teleconsultation?

Who can access these recordings of teleconsultation?

Recordings of video consultations are only available to the Department of Health-Abu Dhabi. As these recordings are only for audit purposes, no one else will have access, including yourself, your doctor, or anyone from the healthcare facility.

I’ve entered the call, and the screen displays “Early consultation access unavailable.” What does this mean?

This message indicates that the call link is currently inactive. You cannot join the call before the time that it has been scheduled.

What does the “Something went wrong” message mean, and what should I do when I see it?

This message indicates that there is a technical glitch on the server side. To resolve this, restart the teleconsultation call if the “Call” button is still active.

After entering the call, the screen displays “Waiting,” and I can’t see the Doctor. What should I do?

If you initiated the call, please be patient and wait for the physician to join. Once the physician joins, the video will become visible.

I’m unable to see the doctor’s video during the teleconsultation. Why is that?

If you can’t see the doctor during the call, they have opted to keep their video off at their end.

While waiting for the physician on the call, the screen switched to “Appointment delayed.” What does this mean?

This message means there is a delay on the doctor’s end and they have still not joined the call. In this case, you can either continue waiting in the call or exit the current session.

If I end a teleconsultation call after 10 minutes of waiting for the physician, will anyone be notified?

Yes, a notification email will be sent to the facility, prompting them to contact you to reschedule the call.

How can I connect Sahatna to my Apple Health and Health Connect accounts?

To connect your Sahatna App to your Apple Health or Health connect account, on the Sahatna home page choose the “Wellness” icon and press the “Connect” button.

What are the steps to handle access permissions for Health Connect in Sahatna?

To enable or disable access permissions for Sahatna in Health connect, follow the below steps:

– Open the Health connect application.
– Select “App permissions”
– Find “Sahatna” in the list of connected apps.
– Enable “Allow all”.    

What are the steps to handle access permissions for Apple health in Sahatna?

To toggle access permissions for Sahatna in Apple Health, follow these steps:

– Launch the Apple Health application.
– Navigate to the “Sharing” section.
– Choose “Apps and Services.”
– Locate Sahatna in the list of connected apps.
– Toggle the switch to enable or disable data access for Sahatna as required.

How can I set wellness goals in Sahatna?

There are two ways to set your goals in Sahatna. You can navigate through the wellness dashboard and select on “Set Goals” to customise and define your desired objectives. Alternatively, you can access the “Set Goals” feature by opening the specific category on the wellness dashboard page.

Is it possible for me to delete or edit my set goal?

You cannot delete a set goal, but you can modify your existing goal to better align with your preferences. Is there a method to track my completed goals?

Is there a method to track my completed goals?

Indeed, you can monitor the number of goals you’ve successfully completed by visiting the “Successful goals” section within each category’s dashboard page.

How can I track my progress over time?

To monitor your trends, just choose the relevant category on the wellness dashboard page to access insights into your progress and patterns.

What are smart goals and how do they benefit users?

Smart goals are AI-powered goals that are recommended to you daily based on your activity and you don’t have to enter your goals manually.

How can I update my email address?

Please update your email address in UAE PASS and it will automatically update in Sahatna.

How can I update my mobile number?

Please update your email address in UAE Pass, same will be updated in Sahatna.

How can I change the language of my app?

– Select on the “Profile icon” and select “Settings.”
– Select “Language”.
– Choose your preferred language.

How can I report a problem or bug in the app?

If you experience any issues or bugs while using the app, you can report them easily through Instabug. Just shake your mobile device to activate the Instabug reporting interface. This feature lets you directly share any problems, helping us improve your app experience. We appreciate your feedback and are committed to making the app better for you.

What happens after I report an issue through Instabug?

When you report an issue through Instabug, our support team is immediately notified and starts working to fix it. If we need more information, we may reach out to you. We prioritise issues based on their impact and strive to resolve them as quickly as possible to ensure a smooth experience for you.

Is it possible to attach screenshots or logs with my bug report?

Yes, when you shake your device to report a bug, Instabug lets you attach screenshots, screen recordings, or logs. These attachments are very helpful for us to quickly diagnose and resolve the issue, ensuring a smoother experience for you.

Can I report issues without using Instabug?

Certainly. You can contact our service desk by selecting “Send us a message” or by using the “Call us” option to report any issues. We are here to assist you.

What are notifications in Sahatna?

We use notifications to send you messages or alerts about important updates, events, or activities. The notifications will appear on your phone screen.

How do I enable or disable notifications for Sahatna App?

On your mobile device, go to the app settings, find the Sahatna app and toggle the notification settings on or off.

Can I control the timing of notifications?

No, you cannot schedule notifications for specific times.

How do I turn off notifications temporarily, such as during a meeting?

To disable notifications temporarily, please turn on “Do Not Disturb” mode on your mobile device.

How can I turn off specific notification types in Sahatna?

You can manage your notification preferences in the Sahatna app. To disable SMS and email notifications, simply go to “Communication Preference” under the Settings section in your Profile.

What are the benefits of a comprehensive screening?

Many people are unaware that they have risk factors for cardiovascular disease, such as diabetes, high blood pressure, and high cholesterol. Early detection of these risk factors can help prevent further complications.

How can I access the results of my periodic comprehensive screening programme?

You will receive your Periodic Comprehensive Screening Programme report within 10 days of the screening date. The report, which details your health status, is provided by the licensed medical centre where the screening took place.

How long does the examination take?

The IFHAS screening programme takes just 2- 4 hours once a year to prioritise your health.

What is the AI Chatbot? 

The AI Chatbot is an intelligent virtual assistant integrated into the Sahatna app. It provides instant, personalised support for a variety of healthcare and informational needs. Powered by advanced artificial intelligence, it understands and responds to your queries quickly and accurately. 

What can I use the AI Chatbot for?

The AI Chatbot offers a wide range of capabilities, including:
– Analysing medical reports (e.g., laboratory, microbiology, radiology).
– Checking symptoms and offering preliminary health insights.
– Summarising medical documents.
– Reviewing prescription details.
– Displaying medical history.
– Displaying personal health vitals.
– Providing information on medical procedures.
– Displaying a list of medications, conditions, allergies, and vaccinations.

How do I start a conversation with the AI Chatbot? 

To interact with the AI Chatbot: 
– Tap the chatbot icon in the app’s bottom navigation. 
– Select a suggested prompt or type your question in the input field and submit.

Can the AI Chatbot understand complex medical terminology? 

Yes. The chatbot is trained on extensive medical databases and can accurately interpret: 
– Medical jargon.
– Specialised terminology.
– Complex healthcare concepts.
– Nuanced health-related queries.

What types of medical reports can the AI Chatbot analyse? 

The chatbot can analyse the following types of medical reports: 
– Laboratory reports. 
– Microbiology reports.
– Radiology reports (e.g., X-rays, MRIs, CT scans). 
– Physician visit summaries. 

Is the Symptom Checker a substitute for medical diagnosis? 

No. The Symptom Checker is designed to: 
– Provide preliminary health information. –
– Offer general guidance. 
– Support professional medical advice.
– Encourage consultations with healthcare providers for definitive diagnoses. 

Always consult a physician to assess and diagnose any health issues. 

How is my personal health information protected? 

We prioritise your privacy by implementing: 
– Advanced encryption technologies.
– Strict access controls.
– Regular security audits.
– Compliance with healthcare data protection regulations.
– User-controlled data-sharing preferences. 

User-controlled data-sharing preferences. 

If you experience technical problems: 
– Check your internet connection.
– Ensure you are using the latest version of the app.
– Use the in-app “Report Issue” feature or the “Instabug” feature by shaking your phone.
– Contact our technical support team via a direct message on the app or via our dedicated support number – 024045550.

What are the limitations of the AI Chatbot? 

While highly capable, the AI Chatbot cannot:
– Provide emergency medical interventions.
– Replace professional medical consultations.
– Provide a definitive diagnosis for complex medical conditions.
– Prescribe medications.
– Perform physical examinations.

Is the AI Chatbot available 24/7? 

Yes, the AI Chatbot is available 24/7 to assist you with your healthcare queries and needs. However, in case of technical issues or maintenance, some services may be temporarily unavailable. 

Can the AI Chatbot connect me to a doctor or healthcare provider? 

The chatbot cannot directly connect you to a healthcare provider, however, this feature is under development to support appointment bookings in the future. 

Can I ask the AI Chatbot questions in languages other than English? 

The chatbot currently supports both English and Arabic. For the best experience, we recommend using it in English while we continue to enhance its capabilities in Arabic. 

Is the AI Chatbot free to use? 

Yes, the AI Chatbot is free to use as part of the Sahatna app. However, certain linked services, like teleconsultations or premium features, may incur additional charges. 

Can the AI Chatbot remind me about appointments or medication schedules? 

Not yet. However, this feature is under development and will be introduced in future updates of Sahatna. 

What should I do in case of a medical emergency? 

The AI Chatbot is not equipped to handle emergencies. Please contact local emergency services or visit the nearest healthcare facility immediately. 

How accurate is the information provided by the AI Chatbot?

The AI Chatbot provides accurate and up-to-date information based on reliable medical databases and guidelines. However, it is not a substitute for professional medical advice or consultation. 

What is profile management? 

Profile management allows you to securely share and manage the profiles of individuals, including dependents, within the Sahatna app. 

Who can I share profiles with? 

You can share your profile or your dependent’s profile with any adult aged 18 or over. 

Can I share profiles with users under18? 

No, profile sharing is not permitted with users under the age of 18. 

How long is the pending profile sharing request valid? 

The request for pending profile sharing is valid for 3 calendar days. 

Can I set the validity period for the shared profile? 

Yes, you can choose the validity period when sharing the profile. The available options for the validity period are: 1 week, 1 month, 3 months, 6 months, 12 months, forever. 

Can I revoke access to a shared profile? 

Yes, you can revoke access to a shared profile at any time from the “Manage Access” screen.  

Can I share a profile with someone outside my family sponsorship group? 

Yes, you can share your profile or your dependent’s profile with any adult, even if they are not part of your family sponsorship group. 

What activities can the recipient perform with a shared profile? 

The recipient of a shared profile can:
– Manage appointments 
– Access health records 
– Access e-prescriptions 
– Access insurance details 
– Access AI symptoms checker 

Are there any restrictions on who can manage a shared profile? 

Only adults aged 18 or over can manage a shared profile, in accordance with the platform’s policy.  

What happens if the profile sharing request expires? 

Once access is revoked, the recipient will no longer be able to view or manage the shared profile. This includes activities such as managing appointments, accessing e-prescriptions, health records, insurance details, and using the AI Symptom Checker. 

What happens after I revoke access to a shared profile? 

Once access is revoked, the recipient will no longer be able to view or manage the shared profile. This includes activities such as managing appointments, accessing e-prescriptions, health records, insurance details, and using the AI Symptom Checker. 

Will a dependent be removed from other profiles when they turn 18?  

Yes, once a dependent turns 18, they will be automatically removed from other profiles as they are no longer considered as dependent.  

Can I track who has access to shared profiles? 

Yes, you can view and manage all active profile-sharing permissions in the “Manage Access” section. 

Can the recipient share the profile with others? 

No, recipients cannot share the profile further. Only the original owner of the profile can grant access. 

What is Primary Care?

Primary care is your first point of contact for healthcare, playing a key role in maintaining your overall well-being. It offers comprehensive, accessible, and continuous care for you and your family. The aim of primary care is to improve health outcomes through prevention, diagnosis, and treatment of various health conditions.

What does Primary Care offer?

Primary care offers comprehensive, high-quality healthcare services for you and your family, focusing on overall well-being. Services include routine health check-ups, preventive care, screening, and treatment for a wide range of acute and chronic conditions, as well as the management of non-communicable diseases and common mental health conditions.

What is a Primary Care facility?

A Primary Care facility is licensed by the Abu Dhabi Department of Health to provide healthcare services in the Emirate of Abu Dhabi. It is led by Family Medicine Physicians and supported by a team of general practitioners, nurses, and allied health professionals.

What is a Family Medicine Physician (Family doctor)?

A Family Medicine Physician (or family doctor) is a specialised medical professional who leads a Primary Care facility. They are your primary point of contact for all health concerns, treating patients of all ages. They provide comprehensive care, including diagnosing and treating acute and chronic conditions, offering regular check-ups, preventive care, managing chronic diseases, and coordinating with specialists when needed.

Why should I register for Primary Care?

Registering for primary care offers comprehensive services for you and your family, including:
– Preventive Care: Regular check-ups, screenings, and vaccinations to help prevent illness.
– Early Detection: Identifying health issues early when they are easier to treat.
– Chronic Disease Management: Ongoing care for conditions like diabetes, hypertension, and asthma.
– Coordination of Care: Collaborating with specialists to assess your healthcare needs and improve overall health outcomes.

How can I find a Primary Care facility?

You can find a Primary Care facility by using the “Explore Facility List” option on the Primary Care Services page, which can be accessed after selecting “Primary Care” on the homepage.

How can I find a Primary Care physician?

On the profile page of a registered Primary Care facility, you can select the “View All Physicians” option to see a list of Family Medicine and General Practitioner physicians.

How do I choose a Primary Care facility or physician?

When choosing a facility or physician, consider factors such as location, proximity to your home, school, community, or work, as well as insurance coverage. If you already have a family physician at a Primary Care facility and wish to continue your care with them, you can register at the same facility.

How can I register for Primary Care?

You can register through the Sahatna app by selecting the “Register” option on the facility profile page. Alternatively, you can register in person when you visit the facility or consult with a physician.

Can I register with multiple Primary Care facilities?

It is recommended to register with one Primary Care facility that you find most convenient and comfortable. This helps build a trusted relationship with your family doctor, leading to better health outcomes.

Can I change my Primary Care facility?

Yes, you can change your Primary Care facility or physician to one that better suits your needs. This allows you to build trust and strengthen your relationship with your family doctor, leading to better health outcomes.

How do I make an appointment with my Primary Care facility or physician?

To book an appointment, use the “Book an Appointment” search field to select your Primary Care facility or physician. Alternatively, visit the facility profile page to view all physicians and choose one for your appointment. Review available times, select your preferred consultation date and time, and choose your consultation method (in-person or teleconsultation). Confirm the details on the Sahatna app.

Can I walk in for Primary Care services?

Some facilities accept walk-ins, but it is recommended to schedule an appointment in advance to ensure timely service.

What should I bring to my first Primary Care visit?

Bring your Emirates ID, Health Insurance card, and any relevant medical records or lists of medications.

Why visit Primary Care first?

Primary care focuses on building a strong relationship between you and your doctor, offering:
– Personalised care: Developing a long-term relationship with you and your family doctor.
– Comprehensive care: Addressing a wide range of health needs, managing acute and chronic conditions, and considering your family and medical history.
– Convenience: Providing one-stop care for most health concerns for you and your family.

Your family doctor prioritises prevention, coordinates with specialists, provides health education, and ensures ongoing support for your overall health.

What if I need to see a specialist?

If your condition requires specialised care, your primary care physician can coordinate a referral to a specialist for further treatment.

What if I have multiple health concerns?

Your primary care physician can manage multiple health concerns, providing comprehensive care for patients of all ages. This includes diagnosing and treating a wide range of acute and chronic conditions, offering regular check-ups, preventive care, managing chronic diseases, and coordinating with specialists as needed.

What if I need emergency care?

For urgent or life-threatening situations, go to the nearest Emergency Department or call 999 for medical emergencies.

What types of appointments can I book at SEHA facilities?

Currently, only in-person appointments can be booked at any SEHA facility. Booking a teleconsultation appointment is not supported at this time. 

What do I need to do in order to make an appointment at a SEHA facility?

You will need to select the appointment type (either “New” or “Follow-up”) and choose the relevant sub-specialty while booking an appointment.